Ongoing Support & Optimization
The first 90 days after launch are when the real work begins.
The first 90 days after launch are when real data arrives. We stay on as your technical partner – monitoring performance, shipping improvements, and ensuring what we built keeps working as it should.
We set performance baselines at launch — load times, conversion rates, error rates — and monitor them continuously so regressions are caught in hours, not months.
Monthly sprint cycles where we implement improvements based on real user data, not assumptions. Every sprint has a defined scope and measurable goal.
Monthly reports covering performance, uptime, analytics trends, and recommendations for the next quarter — in plain English, not agency-speak.
Uptime monitoring, security updates, CMS updates, bug fixes, and a defined number of development hours per month for improvements.
Critical issues (site down, security breach) within 1 hour. High-priority bugs within 4 hours. Standard issues within 1 business day.
No — we offer one-off support engagements. But retainer clients get priority response times and discounted hourly rates.
Yes — we do a thorough code audit and documentation review first so we understand what we are inheriting before committing to SLAs.
Ready to start?
Tell us what you need. We'll review your brief and get back to you within one business day with a clear path forward.